Terms and Conditions

Progressive motor invest, s.r.o.
Záhumenní 686, 739 23 Stará Ves nad Ondřejnicí, Czech Republic
Registered in the Commercial Register maintained by the Regional Court in Ostrava, file No. C 65446 · Company ID: 04872207
Email: info@pmcolours.eu · Website: https://www.pmcolours.com/

1. Scope and contract language

1.1. These Terms and Conditions apply to contracts concluded through our online store between Progressive motor invest, s.r.o. (the “seller”, “we” or “us”) and a natural person acting for purposes outside their trade, business, craft or profession (the “consumer” or “customer”).

1.2. The contract language is English. Any individual terms agreed with the customer take precedence over these Terms and Conditions.

1.3. These Terms and Conditions do not apply to purchases made by legal entities or persons acting in the course of their business or professional activity.

2. Product information and offers

2.1. Product presentations in the online store do not constitute a binding offer. They are an invitation to the customer to submit an order.

2.2. Minor differences customary in the industry or caused by technical factors, including slight variations in colour shade, effect or production batch, are permitted to the extent that they are reasonable and do not affect the agreed characteristics of the product.

3. Ordering process and conclusion of the contract

3.1. The customer places products in the shopping cart, proceeds through the checkout and can review and correct the information entered before submitting the order.

3.2. By clicking the button “Order with obligation to pay”, the customer submits a binding offer to purchase the selected products.

3.3. We accept the offer within two business days, either by sending an order confirmation by email or by dispatching the goods.

3.4. We do not permanently store the contract text in a form directly accessible to the customer. The order details and the Terms and Conditions applicable at the time of the order are sent to the customer by email.

4. Prices, shipping costs and payment methods

4.1. All prices shown are final prices including the applicable value added tax. Any shipping costs are shown separately during checkout before the order is submitted.

4.2. Accepted payment methods are: payment card (credit or debit card), PayPal, Apple Pay, Google Pay, Klarna and advance payment by bank transfer. Cash on delivery is not available.

4.3. For advance payment by bank transfer, the total amount is due within three days after conclusion of the contract. Payments through a payment provider are due in accordance with the payment option selected during checkout and the applicable provider terms.

4.4. Discounts cannot be combined unless expressly stated otherwise.

4.5. The invoice is issued electronically and sent to the customer’s email address.

5. Delivery, delivery times and transfer of risk

5.1. Delivery is carried out by GLS to the countries and destinations offered in the online store. Depending on availability in the destination country and the option selected during checkout, delivery may be made to the customer’s address, a GLS ParcelShop or a GLS Parcel Locker/Box.

5.2. The applicable shipping price and estimated delivery time are shown during checkout before the order is submitted.

5.3. If the goods are unavailable, we will inform the customer without undue delay and refund any payments already received.

5.4. For consumers, the risk of accidental loss of or damage to the goods passes when the customer or a third party designated by the customer, other than the carrier, takes physical possession of the goods, unless mandatory law provides otherwise.

6. Retention of title

The goods remain our property until the purchase price has been paid in full.

7. Statutory right of withdrawal

7.1. Consumers have a statutory right to withdraw from a distance contract within fourteen days. Full details are provided in the Withdrawal Instructions in Section 13.

7.2. The customer may also exercise the right of withdrawal through the electronic withdrawal function provided in our online user interface. The first control is labelled “Withdraw from the contract” and the final submission control is labelled “Confirm withdrawal”.

7.3. After the electronic withdrawal statement has been submitted, we will send an acknowledgement of receipt on a durable medium without undue delay. The acknowledgement will include at least the content of the withdrawal statement and the date and time of its submission.

7.4. Use of the electronic withdrawal function is voluntary. The customer may continue to exercise the right of withdrawal by any other legally permitted method, in particular by email or letter.

8. Return costs and free GLS return service

Customers may request a free GLS return label by emailing info@pmcolours.eu and providing the order number and the items to be returned. After checking the request, we will send a prepaid GLS return label by email. When this label is used, we bear the direct cost of returning the goods.

If the customer independently chooses another return method, the customer bears the direct return costs. For safety and dangerous-goods reasons, returned goods must be properly packaged and sent in accordance with the instructions provided with the return label and the applicable transport rules.

8a. Voluntary return right up to 30 days

In addition to the statutory fourteen-day right of withdrawal, we grant consumers a voluntary return right until the end of 30 days from receipt of the goods.

Returns made within the statutory withdrawal period are governed exclusively by the statutory rules. The following additional requirements apply only to returns declared after the statutory withdrawal period has expired and no later than the 30th day:

• The goods have not been used, opened, activated, diluted, mixed or otherwise altered.
• The goods are undamaged, complete, in their complete original packaging and in a condition that allows them to be resold as new.
• The voluntary return right does not apply in particular to paints or colours mixed individually to the customer’s specifications, or to products that have already been opened, activated, diluted, mixed or used.

If the customer requests a free GLS return label by email and uses the label we send, we bear the direct return costs. If the customer independently selects another shipping method, the customer bears the direct return costs. The return must be properly packaged and comply with all safety and transport requirements applicable to the product.

Refunds are generally processed in accordance with the rules described for the statutory right of withdrawal. This voluntary return right does not restrict the statutory right of withdrawal or any statutory rights relating to defective or non-conforming goods.

9. Statutory conformity rights and product instructions

9.1. The customer is entitled to all mandatory statutory rights relating to defective or non-conforming goods under the law applicable to the contract.

9.2. Paints, coatings and thinners: Before using the product on the intended object, the customer must carry out a test spray on a sample surface to verify the shade, visual effect, substrate suitability and compatibility with the other materials used. This instruction does not restrict the customer’s mandatory statutory rights.

9.3. A manufacturer’s or commercial guarantee applies only where it is expressly stated for the relevant product. Any such guarantee is additional to and does not restrict mandatory statutory rights.

10. Liability

10.1. Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury, intentional misconduct, gross negligence or mandatory product liability.

10.2. Any further liability is governed by the mandatory law applicable to the contract. The customer’s mandatory consumer rights remain unaffected.

11. Privacy and cookies

Information about the processing of personal data is provided in our Privacy Policy. Information about the use of cookies and similar technologies is provided in the relevant cookie information available in the online store.

12. Complaints and alternative dispute resolution

12.1. Complaints may be sent to info@pmcolours.eu. We will send information about the handling of the complaint to the customer’s email address.

12.2. The competent entity for alternative dispute resolution in consumer disputes with a trader established in the Czech Republic is the Czech Trade Inspection Authority, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, Company ID: 000 20 869, website: https://adr.coi.cz/en.

12.3. In a cross-border consumer dispute, the customer may also seek free assistance from the European Consumer Centres Network (ECC-Net), including the European Consumer Centre in the customer’s country of residence.

13. Withdrawal Instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day:

• on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods, where one or more goods are ordered in a single order and delivered together;
• on which you, or a third party designated by you other than the carrier, acquire physical possession of the last item, where several goods are ordered in a single order and delivered separately;
• on which you, or a third party designated by you other than the carrier, acquire physical possession of the last lot or piece, where goods are delivered in several lots or pieces; or
• on which you, or a third party designated by you other than the carrier, acquire physical possession of the first item, where the contract provides for the regular delivery of goods during a defined period.

To exercise the right of withdrawal, you must inform us (Progressive motor invest, s.r.o., Záhumenní 686, 739 23 Stará Ves nad Ondřejnicí, Czech Republic, telephone: +420 602 701 324, email: info@pmcolours.eu) of your decision to withdraw from this contract by an unequivocal statement, for example by a letter sent by post or by email. You may use the model withdrawal form below, but it is not obligatory.

You may also exercise the right of withdrawal through the function “Withdraw from the contract” provided in our online user interface. After entering or confirming the required information, submit the statement by clicking “Confirm withdrawal”. We will then send an acknowledgement of receipt on a durable medium without undue delay, including at least the content of the withdrawal statement and the date and time of its submission. Use of this function is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have sent the goods back, whichever occurs first.

You must send back or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the fourteen-day period has expired.

Return costs: To return the goods free of charge, first email info@pmcolours.eu with your order number and the items you wish to return. After checking the request, we will send you a prepaid GLS return label by email. If you independently choose another return method, you bear the direct return costs.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. In the case of paints, coatings, thinners, spray cans and two-component products, opening, activating, diluting, mixing or using the product may result in a substantial reduction in value. Any reduction in value will be assessed according to the circumstances of the individual case.

Exceptions from the right of withdrawal

The right of withdrawal does not apply in particular to contracts for the supply of goods made to the consumer’s specifications or clearly personalised, including paints or colours individually mixed to the customer’s specifications, or in any other case in which the right of withdrawal is excluded by applicable mandatory law.

Model withdrawal form

If you wish to withdraw from the contract, you may complete and return the following form:

To:
Progressive motor invest, s.r.o.
Záhumenní 686, 739 23 Stará Ves nad Ondřejnicí, Czech Republic
Email: info@pmcolours.eu

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
– Ordered on … / received on …
– Name of consumer(s): …
– Address of consumer(s): …
– Signature of consumer(s) (only if this form is submitted on paper): …
– Date: …

14. Hazardous products and application instructions

Paints, coatings and thinners may contain hazardous substances. The safety, handling and application instructions on the label and in the applicable technical or safety documentation must be followed. Before use, always carry out a test spray to verify the substrate, compatibility, shade and visual effect. This instruction does not restrict the customer’s mandatory statutory rights.

15. Governing law and jurisdiction

15.1. These Terms and Conditions and the contract are governed by the law of the Czech Republic, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). This choice of law does not deprive a consumer of the protection provided by mandatory provisions of the law of the country in which the consumer has their habitual residence, where those provisions would otherwise apply.

15.2. For consumers, the courts having jurisdiction are determined by the applicable mandatory law. Any agreement on exclusive jurisdiction applies only where legally permitted.

Effective from: 19 June 2026